As the pandemic morphs into an endemic, it is now clear that there is no well-defined end to the era of work-from-home (WFH) employees. This new paradigm has introduced new challenges and accelerated changes in customer authentication and fraud prevention strategies. The imperative is on customer service organizations and businesses of all sizes to acknowledge and understand these new threats and security exposures.
One technology provider, ValidSoft, builds solutions to provide “Guaranteed Identity” which is fundamental to building trusted conversations and secure interactions in all digital markets, and among enterprise employees (including contact center agents) and consumers.
In this free, downloadable whitepaper, Dan Miller, lead analyst and founder with Opus Research, delves into how ValidSoft’s high-trust, low-friction Guaranteed Identity reduces fraud and promotes secure, personalized voice commerce.
Use the form below to download “Strengthening Authentication with Guaranteed Identity” to discover how voice biometrics-based, persistent assurance and trust across communications platforms will have positive business impacts.