The Great Resignation (aka “Reshuffling”) phenomenon has required companies in all verticals to recalibrate their approach to supporting and empowering their employees. One could say that, given high historic attrition rates, contact center operations and personnel have been meeting The Great Resignation head-on for decades.
Contact center administrators have persevered thanks to customer self-service paths and Conversational AI integrations. These resources inform chatbots or voicebots to improve each customer’s experience while providing more rewarding agent engagements.
In this free, downloadable whitepaper, Dan Miller, lead analyst and founder with Opus Research, describes the five lessons learned that apply directly to issues that plague all organizations in the midst of mass resignations and employee turnover.
Use the form below to download “Five Ways Contact Centers Already Mitigate The Great Resignation” to discover key ways contact centers successfully combine automation, conversational intelligence, and more to improve agent productivity and satisfaction.